Help

Help and Terms & Conditions

If you still can’t find the help you’re looking for, or if you have any suggestions on how to improve our help system,please contact us; we endeavour to return all requests within 48 hours.

 


 

Delivery

Orders are processed and dispatched on Fridays – unless out of stock.

If your order is out of stock, we will inform you by email.

All Orders now have POSTAGE included.

The postage price included is for a standard non traceable service except for those items marked with FAST TRACK POSTAGE INCLUDED.

These are mainly RED MARINE ALGAE PRODUCTS and FAST TRACK is included due to the price of the item (valued over £50).

Any order over £50 will be subjected to the FAST TRACK charge – again – due to the value of the item.

FAST TRACK is a traceable and quick service and can be applied to any order for GBP£5.oo (Uk postage) or all other countries GBP£5.30.

If the incorrect postage rate is selected, the appropriate levy will be charged.
Example – if UK Postage Rate option is chosen when the order is placed and the order is for delivery in USA, – the ROW postage rate will be applied for the order, when it is processed.
  • If your order is not in stock, we will inform you by email.

Please allow for delivery. Delivery can take up to 14 days, depending on your location.

  • EUROPE AND REST OF THE WORLD ORDERS

Irish Seaweeds uses the Royal Mail Postal Service for delivery.

We cannot be held responsible for other Countries’ postal delivery times, once your order has been past to another Postal Service from Royal Mail, if standard delivery has been chosen.

Therefore, Irish Seaweeds highly recommend that any order placed for delivery within Europe and the Rest of the World use our FAST TRACK Service.

This allows for a traceable fast service.

  •  My Order Has Not Arrived!

In the event of your order not reaching you after 21 days please contact us immediately  with your name, customer order number given to you at the end of the transaction process.

We will reply as quickly as possible.


 

Secure Shopping

When ordering products online, security is an extremely important issue. For that reason, Irish Seaweeds take every possible precaution to ensure you have the safest possible transaction.

Products bought by credit cards are all debited online via a secure server (128mb encrypted SSL where available). This means that it is impossible for anyone to view your credit card details while purchasing from Irish Seaweeds. Also, any details that you give us like your name and address will be kept on a secure database that is not connected to the Internet.

No details will be passed to a third party, Irish Seaweeds abhors spam! If you have any queries concerning security please email us.

Payment Options

Payments are taken in GBP £ – UK Sterling.

We accept Visa, Visa Debit, Visa Electron, MasterCard, Mastercard Debit, American Express, Switch, Solo via our online shopping cart, over the phone or by order form.

We also accept GBP ONLY £ cheques / postal orders made payable to Irish Seaweeds

Please post to us at the following address:

Irish Seaweeds, 54 Springbank Place, Glenwood Business Centre, BELFAST, BT17 0YU, UK.

 

Customer Information Policy and Newsletter Sign Up
Irish Seaweeds collects customer information in an effort to improve our customers’ shopping experience. We recognise that we must maintain and use customer information responsibly. We may use customer information for marketing and promotional purposes. If you do not wish to be included in our marketing then please notify us. We will not share customer information with any third parties.

We also will add your name to our Newsletter Mailing list. (Sent approx every 2 months)

If you do not wish to be included on this list, please contact us.

We do not pass on any customer information to Third parties and we abhor spam.


 

Ordering Irish Seaweed Online Help

To order Irish Seaweeds products click the link at the top of the page “Products and Order Online”, select the product category then the product by choosing a product option (if applicable) and clicking “Add To Cart”. The product will be added to the shopping cart with the ability to change the quantity of products you wish to purchase, provide invoice/shipping addresses and also give your credit card/cheque details. You may also fax your order to us.

If at any time you wish to cancel your order you may do so until you submit your method of payment details.

If you have any queries please contact us.


 

Technical Help

Please contact us if there is a broken link or something not covered below. Thank you for your help.

Shopping Cart Problems
If you are experiencing difficulties while using the shopping cart system please read the instructions above. If it does not help please contact us and we will correct the fault as soon as possible.

Navigation Problems
If you have any problems navigating the site, or can’t find what you are looking for, then please contact us.


 

Returns and Refunds Policy

If you are unsatisfied with our products, please contact us IMMEDIATELY at info@irishseaweeds.com

or Telephone :

(+44)(0)28 9061 7512

All Refunds will be made less Shipment Charge.

 


 

Terms & Conditions

Please review the following basic rules that govern your use of our Site (the “Agreement”). Please note that your use of our Site means that you agree to those rules.

GENERAL
We may from time to time change these rules. Your use of our Site following any such change means that you agree to the rules as changed.

SITE CONTENTS
Except for brand names and trademarks of third-party vendors of merchandise featured on the Site, or unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Irish Seaweeds (the “Company”). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by the Company. Irish Seaweeds and all related trademarks appearing at this Site are trademarks of the Company. The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of, any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
All comments, feedback, journals, suggestions, ideas, and other submissions disclosed, submitted or offered to the Company on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain the Company’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. The Company is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are solely responsible for the content of any Comments you make. You agree that the Company may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity.

PRODUCT INFORMATION
The prices displayed at the Site are quoted in British Sterling – GBP£.

COLOURS
We have made every effort to display as accurately as possible the colours of our products that appear at the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

LINKS TO OTHER WEB SITES AND SERVICES
This Site may contain links to outside services and resources, the availability and content of which the Company does not control. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE. THIS WILL NOT AFFECT YOUR UK STATUTORY RIGHTS.

INDEMNIFICATION
You agree to defend, indemnify and hold the Company harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

MISCELLANEOUS
This Site is controlled and operated by the Company from its offices in Bangor, Northern Ireland. This Agreement shall be construed in accordance with the laws of the United Kingdom, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the courts of the United Kingdom.

TERMINATION
This Agreement is effective unless and until terminated by either you or the Company. Either of us may terminate this Agreement at any time without notice.