 
    
 Help
and Terms & Conditions
If
you still can't find the help you're looking for, or if you have
any suggestions on how to improve our help system,
please
contact us; we endeavour to return
all requests within 48 hours.
Delivery
Orders
over £100 are shipped FREE - except any order of Dolphin Seaweed
Skin Care Range (DSSC).
Please
revert to the Shipment charges below if your order contains any
product of Dolphin Seaweed Skin Care Range.
We
charge GBP £ 5.00 for shipping for all orders under £100
and any containing any product from the Dolphin Seaweed Skin Care
Range.
Goods
will be dispatched within 10 days of the order being placed. PLEASE
ALLOW FOR DELIVERY TIMES.
If
your order is out of stock you will be notified asap.
My
Order Has Not Arrived!
In the event of your order not reaching you
after 28 days please contact us immediately with your name, customer
order number given to you at the end of the transaction process
and headlined URGENT!. We will reply as quickly as possible.
Secure
Shopping
When
ordering products online, security is an extremely important issue.
For that reason, Dolphin Sea Vegetable Company take every possible
precaution to ensure you have the safest possible transaction.
Products
bought by credit cards are all debited online via a secure server
(128mb encrypted SSL where available). This means that it is impossible
for anyone to view your credit card details while purchasing from
Dolphin Sea Vegetable Company. Also, any details that you give us
like your name and address will be kept on a secure database that
is not connected to the Internet.
No
details will be passed to a third party, Dolphin Sea Vegetable Company
abhors spam! If you have any queries concerning security please
email us.
Payment
Options
Payments
are taken in GBP £ - UK Sterling.
We
accept Visa, MasterCard, Delta, Switch, Solo, Maestro and JCB.
We
also accept cheques (which must be posted to us at the following
address: Dolphin Sea Vegetable Company, Unit 54 Glenwood Centre,
Belfast, N. Ireland, BT17 0QL)
If
you wish to pay by EURO € Cheque or US $ Check - THESE
TAKE 30 DAYS TO CLEAR THE UK BANKING SYSTEM and your order will
not be shipped until the 30 days have cleared.
Customer
Information Policy
Dolphin Sea Vegetable Company / Irish Seaweeds
collects customer information in an effort to improve our customers'
shopping experience. We recognise that we must maintain and use
customer information responsibly. We may use customer information
for marketing and promotional purposes. If you do not wish to be
included in our marketing then please notify us. We will not share
customer information with any third parties.
Ordering
Irish Seaweed Online Help
To
order Irish Seaweed products click the link at the top of the page
"Products
and Order Online", select
the product category then the product by choosing a product option
(if applicable) and clicking "Add To Cart". The product
will be added to the shopping cart with the ability to change the
quantity of products you wish to purchase, provide invoice/shipping
addresses and also give your credit card/cheque details. You may
also fax your order to us.
If
at any time you wish to cancel your order you may do so until you
submit your method of payment details.
If
you have any queries please contact
us.
Technical
Help
Please
contact
us if there is a broken link
or something not covered below. Thank you for your help.
Shopping
Cart Problems
If you are experiencing difficulties while
using the shopping cart system please read
the instructions above.
If it does not help please contact
us and we will correct the fault as soon as possible.
Navigation
Problems
If you have any problems navigating the site,
or can't find what you are looking for, then please
contact
us.
Returns
and Refunds Policy
If
you are unsatisfied with our products, please contact
us IMMEDIATELY
at info@dolphinseaveg.com
or
Tel: (+44)(0)28 9061 7512
All
Refunds will be made less Shipment Charge.
Terms
& Conditions
Please review the following basic rules that govern your use of
our Site (the "Agreement"). Please note that your use
of our Site means that you agree to those rules.
GENERAL
We may from time to time change these rules. Your use of our Site
following any such change means that you agree to the rules as changed.
SITE
CONTENTS
Except for brand names and trademarks of third-party vendors of
merchandise featured on the Site, or unless otherwise noted, all
materials, including images, illustrations, designs, icons, photographs,
video clips, and written and other materials that are part of this
Site (collectively, the "Contents") are copyrights, trademarks,
trade dress and/or other intellectual properties owned, controlled
or licensed by Dolphin Sea Vegetable Company Ltd. (the "Company").
The Site as a whole is protected by copyright and trade dress, all
worldwide rights, titles and interests in and to which are owned
by the Company. Dolphin Sea Vegetable Company Ltd. and all related
trademarks appearing at this Site are trademarks of the Company.
The Contents of our Site, and the Site as a whole, are intended
solely for personal, noncommercial use by the users of our Site.
You may download or copy the Contents and other downloadable materials
displayed on the Site for your personal use only. No right, title
or interest in any downloaded materials or software is transferred
to you as a result of, any such downloading or copying. You may
not reproduce (except as noted above), publish, transmit, distribute,
display, modify, create derivative works from, sell or participate
in any sale of, or exploit in any way, in whole or in part, any
of the Contents, the Site, or any related software.
USER
COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
All comments, feedback, journals, suggestions, ideas, and other
submissions disclosed, submitted or offered to the Company on or
by this Site or otherwise disclosed, submitted or offered in connection
with your use of this Site (collectively, "Comments")
shall be and remain the Company's property. Such disclosure, submission
or offer of any Comments shall constitute an assignment to the Company
of all worldwide rights, titles and interests in all copyrights
and other intellectual properties in the Comments. Thus, the Company
will own exclusively all such rights, titles and interests and shall
not be limited in any way in its use, commercial or otherwise, of
any Comments. The Company is and shall be under no obligation (1)
to maintain any Comments in confidence; (2) to pay to user any compensation
for any Comments; or (3) to respond to any user Comments. You agree
that no Comments submitted by you to the Site will violate any right
of any third party, including copyright, trademark, privacy or other
personal or proprietary right(s). You further agree that no Comments
submitted by you to the Site will be or contain libelous or otherwise
unlawful, abusive or obscene material. You are solely responsible
for the content of any Comments you make. You agree that the Company
may use and/or disclose information about your demographics and
use of the Site in any manner that does not reveal your identity.
PRODUCT
INFORMATION
The prices displayed at the Site are quoted in British Sterling
- GBP£.
COLOURS
We have made every effort to display as accurately as possible the
colours of our products that appear at the Site. However, as the
actual colours you see will depend on your monitor, we cannot guarantee
that your monitor's display of any color will be accurate.
LINKS
TO OTHER WEB SITES AND SERVICES
This Site may contain links to outside services and resources, the
availability and content of which the Company does not control.
Any concerns regarding any such service or resource, or any link
thereto, should be directed to the particular outside service or
resource.
DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS
IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE
IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL
COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY
EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT
THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED
TO YOUR USE OF THIS SITE. THIS WILL NOT AFFECT YOUR UK STATUTORY
RIGHTS.
INDEMNIFICATION
You agree to defend, indemnify and hold the Company harmless from
and against any and all claims, damages, costs and expenses, including
attorneys' fees, arising from or related to your use of the Site.
MISCELLANEOUS
This Site is controlled and operated by the Company from its offices
in Bangor, Northern Ireland. This Agreement shall be construed in
accordance with the laws of the United Kingdom, without regard to
any conflict of law provisions. Any dispute arising under this Agreement
shall be resolved exclusively by the courts of the United Kingdom.
TERMINATION
This Agreement is effective unless and until terminated by either
you or the Company. Either of us may terminate this Agreement at
any time without notice.
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